Support Analyst
We are looking for a competent, organized individual for support of our US and Canadian customers. A good telephone manner and positive attitude are essential. This role will suit a PC-literate person with some experience of customer management or help desk systems, and/or a good working knowledge of Microsoft software such as Access, Excel or SQL Server.
Duties and Responsibilities:
These include:
- Ensuring efficient response to calls for first and second level support, for customers, prospective customers evaluating the software and channel partners.
- Training clients to use the software, via web conferencing.
- Liaising with the development team for third level support.
- Utilizing the help desk system to log issues, propose enhancements etc.
- Helping to test and document changes made to the software.
- Reporting to the Customer Services Team Leader.
Likely Candidate Profile:
- Good working knowledge of Microsoft software e.g. Access, Excel, SQL Server.
- High level of PC literacy
- Good communicator, both orally and with the written word
- Self-sufficient
- Cheerful
- Help desk experience, ideally in the packaged software business.
Prospects are excellent, as we are a growing company selling into a growth market - in the US, UK and internationally. The working atmosphere is friendly and informal and we believe in equal opportunities for all applicants. We are non-smokers. If you believe your skills would benefit us, then we want to hear from you. Please send resumes in the first instance to recruit@helpit.com. All qualified candidates will be contacted immediately – no phone calls please. Applicants must be qualified to work unrestricted in the United States. We regret we are unable to accept applications from candidates who require visa sponsorship at the present time.