User Zone
Frequently Asked Questions
This allows you to search the entire site for answers to common problems.
matchIT Training Videos
Training simulations for common matchIT operations.
User Group
User Group meetings offer you an opportunity to talk to other matchIT software users, to benefit from sharing experiences and to discuss potential developments to matchIT software.
Software Downloads
In the software download area of the website, users on the software support scheme may download service packs, Mailsort updates, user manuals and "Getting Started" guides.
Webex
For users with a current support contract we provide advanced support via an online provision called Webex. This allows us to view a customers desktop and where necessary take control to show the user how to perform particular actions. In many circumstances this can also be used for user training on specific elements of our software. Our Webex site is http://helpit.webex.com.
Submit a Request
Submit a request for a software enhancement or fix to any of the helpIT data cleansing software modules that you use.
Developments
Keep tabs on the latest software developments.
helpIT software Forums
The helpIT forums help our clients communicate with us and with each other. It also allows a means of support outside normal support line hours.